At frontfootpsychology.com, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
Who are we?
Frontfootpsychology.com specialises in sport and performance psychology services for sportspeople and performers
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any service or during receipt of any such service.
What type of data do we collect from you?
The personal data that we may collect from you includes:
Personal details (name, address, email, phone number, emergency contact details, GP contact details)
Psychological needs analyses and assessments (skills, personality traits, etc.)
Written notes on each session
We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us
How do we use your data?
We use information about you in the following ways:
To process orders that you have submitted to us
To provide you with products and services
To comply with our contractual obligations we have with you
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care, including responding to your requests if you contact us with a query
To administer accounts, process payments and keep track of billing and payments
To carry out marketing and statistical analysis
To notify you about changes to our website and services
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To inform you of service and price changes.
It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers.
Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.
Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you.
All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site.
We will keep your personal data for the duration of 7 years in accordance with guidance from the British Psychological Society and Health and Care Professions Council for Practitioner Psychologists.
How we keep your data secure and who has access
Your personal data will be stored securely and confidentially in accordance with the Information Commissioner’s Office.
Two limits to confidentiality set out by the British Psychological Society include 1) When we have reason to believe you may be a risk to yourself or others and, 2) when consultation with a third party is judged to be an effective method for meeting your needs.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
If you would like us to remove you from our database entirely, let us know and we shall remove the information you ask us to.
We aim to comply with all data requests within 14 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.
We agree to take reasonable measures to protect your data in accordance with applicable laws.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Please e-mail any questions or comments you have about privacy to us at
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Dr Darren Britton
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Tel: 0303 123 1113